8 DAYS UNTIL CATCH ME BEGINS!
SHIPPING INFORMATION

Catch Me at My Best cards will ship in early May and should arrive no later that May 15. You'll need to order cards by March 22 to ensure delivery before the program starts.

Tally Website How-To

Choose from the topics below for more information about using the Tally Website.

Logging in to the Tally Website
My Dashboard / View Tallies
Adding Team Members to My Roster
Entering Catches
How to Edit/Add Department Names
Creating Custom Groups
Backdating Catches
Sharing Favorite Catches
Setting and Measuring Goals for Catch Me
Prizes and Winners
Guest and Team Member eCatches
Troubleshooting


Logging in to the Tally Website

How do I log in?
What if I don’t know my Inn Code?
Can anyone at my location log in?
Do I have to log in every time I come to the Tally Website?
Can I see who has logged in to the website?
What if I’m at a corporate location and want to use the Tally Website?

How do I log in?

  1. Go to www.Hilton-Recognition.com/CatchMe. Then, click the “LOGIN” button located in the upper right corner. Both links will take you to the login page.
  2. Enter your email address and inn code.

Enter your email and your inn code to login.

What if I don’t know my Inn Code?
Ask your manager or BPS director.

Can anyone at my location log in?
Yes. However, we recommend that you limit access to the website. We suggest selecting one person to manage the tallies online to avoid confusion and the possibility of entering the same catch twice. For larger hotels, you might want to delegate this task to your Human Resources or administrative team, or allow select department leaders to manage catches for their respective departments.

Do I have to log in every time I come to the Tally Website?
If your session has expired, yes. For quicker access, we suggest you bookmark the “My Dashboard” page.

Can I see who has logged in to the website?
Yes. Click the “Tally Website Log” link to see who has logged in, edited your team roster, or entered catches.

What if I’m at a corporate location and want to use the Tally Website?
The Tally Website and Catch Me cards are intended for hotel use only. Corporate Team Members have their own electronic version of the program, called an "eCatch." Click here for details.

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My Dashboard / View Tallies

What is “My Dashboard”?
How do I view ALL individual results, not just the top 10?
Why don’t I see a certain Team Member when I click “View All Team Members”?
Can I view the results by different time criteria?
Why is there a “Last Week” drop-down option?
Can I view Catch Me results specific to a department?
How should I use the Front of House, Heart of House, and Food & Beverage group statistics?
What is an “Other” group?
How do I download and print tally reports for my location?
How can I sign up for automated weekly tally updates for my location?
Why can’t I see total number of catches from other hotels?

What is “My Dashboard”?
This page displays real-time tally results specific to your hotel. Think of this as your hotel’s Catch Me scoreboard. You’ll find a variety of useful information, including total number of catches, a listing of the top 10 Team Members caught, department totals, and more.

Once logged in, you will be taken to the “My Dashboard” page. You can also get to this page from other pages on the Tally Website by clicking the “View Tallies" tab.

Sample Hotel Dashboard.

How do I view ALL individual results, not just the top 10?
Underneath the top 10 list displaying "Most Catches Received at My Location," as well as "Most Catches Made at My Location," click the “View All Team Members” button. This will take you to a page displaying all Team Members with catches, along with the total number of catches that each Team Member has received. The list can be downloaded, printed, and displayed in team areas by clicking the "Download Reports" button, located on the right side of the blue banner at the top of the page.

View all Team Members with catches made or received at your location.

Why don’t I see a certain Team Member when I click “View All Team Members”?
Either that Team Member has not been added to the roster, or catches have not been entered for that person. Team Members without catches will not be displayed in the results.

Can I view the results by different time criteria?
Yes. You can view results by week, month, or catches-to-date using the drop-down menu at the top of the page. Use this feature to hold weekly or monthly challenges and view the results.

Tallies can be sorted by week, month, or catches-to-date.

Why is there a “Last Week” drop-down option?
For hotels that set a weekly goal or challenge, this provides the option to view a dashboard displaying the final results of the previous week, once that week has passed. Note that a week is defined as Monday 12:00 a.m. – Sunday 11:59 p.m., local time.

Can I view Catch Me results specific to a department?
Yes. Click on a department name under either “Most Catches Received at My Location,” “Most Catches Made at My Location,” or “Total Catches by Department” to view totals for all Team Members within a department. You can download, print, and display this report by clicking the "Download Reports" button. For example, you can print Housekeeping-specific totals and post in your Housekeeping area. Use this to encourage friendly competition within a department.



View totals including all Team Members within a specific department.

How should I use the Front of House, Heart of House, and Food & Beverage group statistics?
Use this information to make sure catches are made across all areas of the hotel. If one group dips, think of ways to bolster catches in that area.

If desired, you can change the names of the groups. For example, you can change “Heart of House” to “Heart of House Heroes.” You can also create custom groups combining Team Members from Front of House, Heart of House and Food & Beverage. Click here for detailed instructions.

View tallies sorted by Front of House, Heart of House, and Food & Beverage groups.

What is an “Other” group?
For locations that participated last year and are using their 2018 roster as a starting point, you may have Team Members assigned to a group called “Other.” This means they were not assigned to a Front of House, Heart of House, or Food & Beverage group. You can reassign these Team Members on your hotel roster, which can be found by clicking the “Add Team Members/Enter Catches” tab.

How do I download and print tally reports for my location?
This year, we’ve simplified the reporting process, allowing you to easily download reports specific to your location. Instead of choosing the reports you want, you can download one report containing all of the following reports:

  • The Top 10 Team Members who received catches
  • All Team Members who received catches, sorted by most catches to least
  • All Team Members who made catches, sorted by most catches to least
  • Department totals
  • All Team Members who received catches, sorted by department
  • Group totals (e.g., Front of House, Heart of House and Food & Beverage)

In addition, you can download an Excel report including all Catch Me data for your location. Use this to format and create your own custom reports.

Print and post in team areas and share with your leadership team to build excitement. We recommend updating the reports regularly.

Download and print Catch Me reports for your location and display in team areas.

To download and print a report, click the “Download Reports” button, located on the right side of the blue banner at the top of the page, and follow the prompts.

This will take you to a Download page. Enter a date range and press “Generate Report.” Your report should be emailed to you within 10-15 minutes.

How can I sign up for automated weekly tally updates for my location?
This year, you can sign up to receive weekly email Tally Reports detailing your year-to-date tally totals. Click here to sign up.

The print-friendly reports will be emailed to you every Monday, and will include all of the same reports available for download on the Tally Website, broken out by Team Member and department. Distribute the reports to other managers and supervisors. You can even sign them up to receive the same reports.

Sign up for automated weekly tally reports.

Why can’t I see total number of catches from other hotels?
Many variables can impact the number of catches Team Members and hotels receive, including the size of the property, the level of participation, and how much the hotel is promoting the program.

For that reason, the number of catches can vary significantly from property to property. So if another hotel has more catches than you, it doesn’t mean that the hotel is doing better—it just means they’re just approaching Catch Me differently.

Because of these variables, we do not take into account the number of catches a Team Member has received when we select monthly prize winners. So if you're a Team Member at a smaller hotel with fewer catches, you have the same chance of winning as a Team Member are a larger hotel with many catches.

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Adding Team Members to My Roster

How do I add Team Members to my roster?
Can I add more than one Team Member at a time to my roster?
How do I edit Team Member information or delete a Team Member?
How do I delete all Team Members?
Can I edit or add department names?
What if I don’t want Team Member last names to appear on my reports?
What if two Team Members have the same name?

How do I add Team Members to my roster?
Before entering catches, you’ll need to add Team Members to your Catch Me roster. You can do this as Team Members receive catches, or you can enter your full Team Member roster at once. To save time, we recommend adding all Team Members before Catch Me begins. To add Team Members, click the “Team Roster” tab on your hotel dashboard.

To add a Team Member, enter a first name, last name, department name, and group name (e.g., Front of House, Heart of House, or Food & Beverage). Then, you’ll need to click the “Add Team Member(s)” button. A confirmation of your entry will display beneath the “Add Team Member(s)” button. That Team Member will then be added to your Catch Me roster.



Once a Team Member is added (top), they will display on your hotel roster (below).

Can I add more than one Team Member at a time to my roster?
Yes. You can add up to 10 Team Members at one time. To do this, click the “+ Enter another Team Member” button after entering your first Team Member. (Do not click the “Add Team Member(s)” button yet.) Now you can add another Team Member. You can add up to 10 Team Members at a time. Once you finished, click the “Add Team Member(s)” button. If you have more than 10 Team Members to add, you can repeat the process.

A confirmation of your entries will display beneath the “Add Team Member(s)” button, and the Team Member will be added to your Catch Me roster.



Click the “+ Enter another Team Member” link (top) to add up to 10 Team Members at a time (below).

How do I edit Team Member information or delete a Team Member?
To edit Team Member information, simply click the “Edit” link next to the Team Member’s name on your hotel roster. This will allow you to edit that Team Member’s name, department, and/or group by typing in edits to the name or selecting another department or group using a drop-down menu.

To delete a Team Member, simply click the “Delete” next to the Team Member’s name and press “Okay.” Please note that any catches associated with a deleted Team Member will be erased as well. This action is irreversible.

Editing and deleting Team Members.

How do I delete all Team Members?
For those locations that want to start fresh, you can email a request to erase your current roster. The request should take 1-2 business days. Please note that you will have to re-enter your entire team roster and that any current or past catches associated with a deleted Team Member will be erased. This action is irreversible.

Can I edit or add department names?
Yes. Click here for detailed instructions.

What if I don’t want Team Members last names to appear on my reports?
First and last names are required in order to assign a catch to the correct person. However, if you do not want to include a last name, you can abbreviate or add a number in place of the last name. For example, you could use John W or John 3 instead of John Wilson.

What if two Team Members have the same name?
Team Members can be entered using the same name provided they work in different departments. Multiple Team Members within the same department cannot share the same name on your roster. You will need to distinguish the names (e.g., John R. Davis and John W. Davis).

If you accidentally add the same Team Member twice using a different name (e.g., Bill Smith and Billy Smith), or add the same Team Member under multiple departments, you will need to delete one of the entries. Before deleting, make sure this does not affect the Team Member’s total number of catches. For example, if Bill Smith has 10 catches and Billy Smith has 15 catches, and they’re the same person, you’ll want to add 15 catches for Bill before deleting Billy.

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Entering Catches

How do I add catches?
Can I add catches for more than one Team Member at a time?
Can anyone enter catches?
How do I correct the number of catches after I’ve already added them?
Can a guest make catches online?
How often should I enter catches?
I like the old printed Tally Sheets. Can I still manually tally catches?
Why should I enter catches made by Team Members, in addition to those received? Should I tally the number of catches made by guests? Can I view catches made by Team Member rankings on My Dashboard?

How do I add catches?
Once a Team Member has been added to your roster, you can enter catches received or made by that Team Member. First you need to go to the “Enter Catches” tab.

Click the “Enter Catches” tab to add new catches to your totals.

Now you can add catches. First, find the Team Member for whom you want to add catches. By default, the list will be automatically sorted alphabetically by Team Member last name, but can also be sorted by first name, department, and number of catches.

Once you’ve found the Team Member, simply add the number of catches that Team Member received or made. When you’re finished, make sure to click the “Save Changes” button. The catches will be added to your hotel’s totals.

Enter catches under “Enter # of New Catches Received” and “Enter # of New Catches Made.”

New catches now display under “Total Catches Received to Date” and “Total Catches Made to Date.”

Important note: You can enter catches RECEIVED and catches MADE on the same page. You’ll want to make sure that you do not confuse the two functions.

Can I add catches for more than one Team Member at a time?
Yes. You can add catches for one or 100 Team Members at the same time. Just be sure to click the “Add Catches” button.To enter catches for multiple Team Members, simply type in the number of catches you want to add for each Team Member and save, as described above. You can also enter bulk catches and assign a catch to an whole team, department, or your entire location in one simple step, versus entering each catch manually.

Click on the toggle “on” to enter catches received for a department, group, or whole location.

Can anyone enter catches?
Yes. However, we strongly recommend that you limit access to the website to avoid confusion, mistakes, and the possibility of two different Team Members entering the same catch twice. We also suggest that you assign one person to manage online tallies. For larger hotels, you might want to delegate this task to your Human Resources department, or allow select department leaders to manage their respective departments catches.

How do I correct the number of catches after I’ve already added them?
Click on the “Edit” link next to the Team Member’s name in your Catch Me roster to edit the number of catches.

Can a guest make catches online?
Yes! Click here for details.

How often should I enter catches?
Like all recognition, the impact lessens over time. Much of the success of Catch Me lies in the immediacy of the recognition. The longer you wait, the less the impact it will have.

We recommend entering catches on a regular basis, then printing and posting the updated results to motivate your team and inspire friendly competition. Use Outlook to schedule daily or weekly reminders to enter catches and print updated tally reports.

Schedule regular calendar reminders to enter catches and print tally reports.

I like the old printed tally sheets. Can I still manually tally catches?
Yes. We have included a downloadable tally sheet in the “Customizable Recognition Tools” section of the Catch Me website. Print these and use them to help manually keep track of who gets caught. Or hand them out to other Managers so they can keep track of results within their departments. You’ll need to make sure all tally sheets are turned in and entered into the Tally Website.

Helpful hint: If you want a larger output of the tally sheets, take the file to a local copy center and have them print larger copies.

Why should I enter catches made by Team Members, in addition to those received?
While this is an optional feature, it’s important to recognize Team Members who take the time to MAKE the catches. By recognizing the recognizers, you can take Catch Me to a whole new level.

Should I tally the number of catches made by guests?
No. This function is reserved for tallying Team Members who make catches only, and is not to be used to tally the number of catches made by guests.

Can I view catches made by Team Member rankings on My Dashboard?
Yes. Note that this feature will only display if you have entered catches made on the website.

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Backdating Catches

Why would I want to backdate a catch?
How do I backdate a catch?
What if I want to add a backdated catch and a current catch for a Team Member at the same time?

Why would I want to backdate a catch?
You can use this feature if you’re holding weekly or monthly Catch Me contests. For example, let’s say you are holding a weekly challenge and the week is over. You come into the office on Monday and see that catches were made on Saturday, while you were out. Previously, a catch could not be backdated.

Now, you can backdate the catch and assign it to the previous week or month, and give Team Members credit for the catch when it was actually made.

How do you backdate a catch?
First, you’ll need to enter the catch like normal. By default, this will assign that catch the current day.

Once the catch has been entered, click the “Edit” link under the “Edit Catch Totals” column.

Click the “Edit” link next to the Team Member name to backdate the catch date.

This will take you to a page where you can backdate the catch date for that Team Member. You can backdate catches received as well as catches made from this same page.

Now, click the “Edit” link next to date of the catch.

Using the drop-down, you can change the date that the catch was made.

Use the drop-down to backdate the catch date.

Now, you’ll need to click the “Save” link.

  • Click the “Save” link to save the change
  • Click the “Back to Enter Catches” button at the bottom of the page to go back to your tally page

Important Note: Backdating a catch will change the catch date for all catches received or made on that same day. So for example, if a Team Member received two catches on July 15, both catches will be backdated.

What if I want to add a backdated catch and a current catch for a Team Member at the same time?
Let’s say you want to add two catches for one Team Member, and you need to assign one of the catches to the previous week, and one to the current week. You’ll need to follow these steps:

  1. Add the catches, you want to backdate first and make sure no catches have been entered for that Team Member on that date already.*
  2. Once entered, you can click the “Edit” link next to date of the catch, and backdate the catch, as described in the step above.
  3. After you have backdated the catches, you can enter current catches.

*If you’ve already added multiple catches for a Team Member on the same date, and need to split them up, we suggest that you delete the catches, and reenter them, using the process described above.

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How to Edit/Add Department Names

What is the purpose of this function?
How else can I use this feature?
How can I use this feature for larger departments?
How do I edit department names?
How do I add a new department?

What is the purpose of this function?
When entering Team Members to your roster, you have the choice of different department names to choose from. However, not all hotels use the same names. This option gives you the ability to edit existing department names to fit your needs. For example, you could change “Housekeeping” to “Suitekeeping” or “Maintenance and Engineering” to “Property Operations.” You can also add departments, such as “Purchasing” or “Stewarding.” You could even add a “Gift Shop” department, if you have a gift shop.

You can also add up to 10 new departments.

How else can I use this feature?
You could also split up an existing department. Let’s use “Food & Beverage” as an example. Since this department can include multiple job functions, representing both Front of House and Heart of House, you could change “Food & Beverage” to “Food & Beverage-Front of House” and add a second department called “Food & Beverage-Heart of House.” This way, you can equalize competition within departments.

For larger hotels, you could also take this further and split up Food & Beverage into the different job functions (e.g., Servers, Cooks, Bussers, Stewards, and Bartenders).

Again, this is an optional function. Do what works best for you.

How can I use this feature for larger departments?
If you have a larger department, you might use this feature to split your departments into teams in order to encourage friendly inter-department competition. For example, you could create a “Housekeeping Team 1” and “Housekeeping Team 2” department.

How do I edit department names?
First, click the “Edit/add department names” link, located under the “Add Team Members” button on the “Team Roster” page. See below. You can also go to www.catchme.hilton-recognition.com/brand/location_department_names.

This will take you to the “Edit / Add Department Names” page. To change a department name, simply click the “Edit” link next to the department you want to edit. In the example below, we want to change “Back Office/Finance” to “Accounting.”

Then, replace the existing name with a new one, and click “Save.”

The edited department name will now display in place of the old one. Note that you can click "Revert" at any time if you want to change the name of the department back to the original name.

How do I add a new department?
Again, you’ll need to click the “Edit/add department names” link, located under the “Add Team Members” button on the “Team Roster” page, or go to www.catchme.hilton-recognition.com/brand/location_department_names.

This will take you to the “Add / Edit Department Names” page. Scroll down to “Additional Departments for My Hotel” section. Begin by clicking the “+ Add Department” link. In this example, we'll add “Banquet Team.”

Then, add the new department name and click “Save.”

The new department name, “Banquet Team,” now displays under “Additional Department for My Hotel.” You can add up to 10 additional departments.

Note that groups will not display on your dashboard until Team Members have been assigned to that group and catches have been entered.

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Creating Custom Groups

What’s the difference between groups and departments?
Why create custom groups?
How do I customize/add groups?
Can I delete a group?
How do I assign a Team Member to a different group?
Will I have to reassign Team Members if I am reusing last year’s roster as a starting point?
Will I need to assign Team Members to a group when adding new Team Members?
Can I assign Team Members from the same department to different groups?

What’s the difference between groups and departments?
Groups contain Team Members from multiple departments. A group is bigger than a department. For example, Front of House is a group that includes Front Desk, Van Drivers, and Food Servers. As a starting point, your default groups are “Front of House,” “Heart of House,” and “Food & Beverage.” You also have the option to edit and create custom groups.

Groups display on your hotel dashboard page.

Why create custom groups?
For years, hotels have been creating custom groups manually to add to the excitement to Catch Me. For example, Homewood Suites by Hilton Omaha - Downtown, NE, had a surfer-themed Catch Me, and created groups using surfing lingo (e.g., they had groups called “The Rippers,” “Dudes,” and “Kahunas”). Team Members from different departments were assigned to different groups.

You could also create groups based on movies and television shows, sports teams, or superheroes. The possibilities are endless. Click here for additional ideas for creating group names.

The Tally Website lets you easily create and assign Team Members from different departments to custom groups. Creating custom groups can help remove the barriers between Front and Heart of House and encourage team building.

You can have up to 10 groups.

How do I customize/add groups?
To get started, you’ll need to click the “Edit/create custom groups” link on either the “My Dashboard” page or the “Team Roster” page. See below.

Edit and create groups from the “My Dashboard” page (top) or the “Team Roster” page (below).

This will take you to the “Edit/create custom groups” page.

To edit a group, click the “Edit” link next to the group you want to edit.

Then, type over the existing group name with a new name, and click “Save.”

The revised group name, “Heart-of-House Heroes,” now displays in place of “Heart-of-House.” Note that groups will display alphabetically.

To add a group, click the “+ Add Group” link.

Then, type in the new group name and click “Save.”

The new group name, “Hospitality Superstars,” now displays on your list.

Note that groups will not display on your dashboard until Team Members have been assigned to that group and catches have been made.

Can I delete a group?
Yes. However, you cannot delete a group that includes Team Members. You will have to reassign Team Members from that group to another group. See next question for details.

How do I assign a Team Member to a different group?
To assign a Team Member to a different group, go to your hotel roster. Then, click the “Edit” link next to the Team Member you want to update.

You can now assign a Team Member to a new group using the drop-down menu. After you have selected a new group, click “Save.”

The Team Member has now been reassigned to the “Hospitality Heroes” group.

Will I have to reassign Team Members if I am reusing last year’s roster as a starting point?
Not unless you choose to create new groups. Legacy Team Members will automatically be assigned to the same group that they were assigned to in 2018.

Will I need to assign Team Members to a group when adding new Team Members?
Yes. Don’t worry, though. The process takes just a few seconds.

Can I assign Team Members from the same department to different groups?
Yes. In the past, you had to assign an entire department to a single group. So for example, all of Housekeeping had to be assigned to Group A. See example below.

Old model.

This year, you have the ability to split up departments, and assign Team Members within the same to department different groups. See example below where we’ve split up Housekeeping into three groups.

New model.

Use this optional functionality to help equalize the competition, since not all departments have the same amount of guest interaction, and guests account for a lot of catches. Having groups that include an equal percentage of Front-of-House and Heart-of-House Team Members can help level the playing field.

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Sharing Favorite Catches

What is a Favorite Catch?
How do I submit a Favorite Catch?
Are all Favorite Catches posted on the Catch Me website?
How do I know if a Favorite Catch has been posted on the Catch Me website?
Why might a Favorite Catch not be published?
Can I share a Favorite Catch on social media?
Can I add more detail to a Favorite Catch?
Why should I submit a Favorite Catch?
When I submit a catch, does that automatically add the catch into my hotel’s totals?
Can I edit or delete a Favorite Catch after I’ve shared it?
Can I submit catches received by teams?
What else should I know about sharing a Favorite Catch?

What is a Favorite Catch?
A Favorite Catch is an optional feature that allows you to share particularly memorable, funny, or inspiring catches on the Tally Website. You can submit the catch as it was written and/or add more detail to tell us the whole story.

Who am I sharing catches with?
Favorite Catches will be sent to the Hilton Recognition Team. Approved Favorite Catches will be posted on the Catch Me website. You can also copy other leaders, like your GM, HR Director, BPS Director, owner, or department supervisors, so everyone can see the great things going on during Catch Me.

How do I submit a Favorite Catch?
Click on the “Submit a Favorite Catch” tab. Then tell us about the catch. We’ve included the option to upload an image, along with your Favorite Catch.

Submitting a Favorite Catch.

Are all Favorite Catches posted on the Catch Me website?
No. While we try to publish as many submissions as possible, because of the large volume, not all are posted.

How do I know if a Favorite Catch has been posted on the Catch Me website?
It will say “Published” under the "Edit" and "Delete" columns.

Why might a Favorite Catch not be published?
We try to publish Favorite Catches that are impactful and engaging. Catches might not be published for the following reasons:

  • Catches where a Team Member is just doing their job may not be approved. For example: “Susan checked in 15 guests during a busy weekend."
  • Catches that are too short may not be approved: “Thanks for your help, Greg!”
  • Catches that focus on generalities may not be approved: “Amy gives 100% and has a million-dollar smile.”
  • Finally, catches that include personal information about guests or present potential liability issues may not be approved.

Can I share a Favorite Catch on social media?
Yes. This year, we’re adding the ability to automatically copy approved Favorite Catches to social media, using the Tally Website.

To share a Favorite Catch on social media, simply find the catch at the bottom of your hotel dashboards, where all approved Favorite Catches are shown. You can search by inn code to see all published catches at your location. Then, click the “Share” link and follow the prompts.

You’ll want to make sure to ask for permission before posting any photos.

Don’t forget to use the #CatchMe19 when posting on social media for a chance to win prizes. We’ll be checking Facebook, Twitter, and Instagram.

Can I add more detail to a Favorite Catch?
Yes. A catch may have been written hastily by a guest or Team Member, and may only explain only part of the story. Feel free to add more details about the catch in your description.

Why should I submit a Favorite Catch?
It's a simple and impactful way to show off the great things going on at your property to hotel leaders and other hotels across the brand. Plus, approved Favorite Catches are eligible for prizes! Click here for prize information.

Can I edit or delete a Favorite Catch after I’ve shared it?
You can edit or delete any of these catches using the “Edit” and “X” (cancel) links next to the Favorite Catch. Please note, however, that if a Favorite Catch is approved for publication, you will no longer have the ability to edit that catch. If you want to edit or delete a Favorite Catch that has been published, you can email us at [email protected]. Also note that Favorite Catches may be edited for publication by the Hilton Recognition Team.

When I submit a Favorite Catch, does that automatically add the catch into my hotel’s totals?
No. These are separate functions.

Can I edit or delete a Favorite Catch after I’ve shared it?
You can edit or delete catches using the “Edit” and “X” (cancel) links next to the Favorite Catch. However, please note that if a Favorite Catch is approved for publication, you will no longer have the ability to edit that catch. If you want to edit or delete a Favorite Catch that has been published, you can email us at [email protected]. Also note that Favorite Catches may be edited for publication by the Hilton Recognition Team.

Can I submit catches received by teams?
Yes. You will want to give the team a name (e.g., “Housekeeping Heroes” or “Jim and Dana”), in lieu of an individual Team Member.

What else should I know about sharing a Favorite Catch?
Try posting Favorite Catches in a common area, reading them at your next huddle, or publishing them in the hotel newsletter.

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Setting and Measuring Goals for Catch Me

How do I set a goal?
How many goals can I set?
How do I measure the progress of a goal?
Can I edit my goals?
Can I see last year’s goals?

How do I set a goal?

  1. Go to the “Set and View Goals” page.
  2. Select the time criteria. This can be weekly, monthly, or year-to-date.
  3. Select a department, group, or the entire hotel.
  4. Enter a goal. How many catches do you want that department, group, or your entire hotel to receive during your selected timeframe?
  5. Click the “Set Goal” button. Your goal will populate below.

Note: You cannot create goals for catches made. We will look at adding this feature next year.

How many goals can I set?
As many as you want. The time criteria along with the department and group options allow you to set numerous goals.

How do I measure the progress of a goal?
On the “Set and View Goals” page, you will see a progress meter next to each goal you set that displays the progress you’ve made towards achieving each goal. To view details, mouse over the progress meter. In the example below, we have a goal of 100 catches for the month of July for the Housekeeping team, and 50 catches have been entered to date.

Mouse over the bar chart to view details about each goal you set.

Can I edit my goals?
Yes. It may be difficult to set realistic goals when Catch Me begins, and Team Members are more likely to rally around attainable goals. Edit goals by clicking the “Edit” link.

Can I see last year’s goals?
No. However, you can download a 2018 Catch Me tally data for your location on the “View Tallies / My Dashboard” page, provided you participated last year. The sortable spreadsheet includes a list of Team Members, their department information, and number of catches each Team Member received in 2018. Use this information to help set 2019 goals.

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Prizes and Winners

What prizes will be offered?
How will winners be chosen?
Where can I get more information about the prize selection criteria?
Why aren’t winners selected based on the number of catches?
Should my hotel offer prizes?
Where can I find Catch Me prizes and merchandise?
As a smaller hotel, do my Team Members have a chance to win prizes?

What prizes will be offered?
30 Catch Me participants will receive a $50 US gift card.

How will winners be chosen?
10 total winners per month will be chosen from the following criteria:

  • Best practices
  • Catch Me selfies
  • Favorite catches

Where can I get more information about the prize selection criteria?
Go to the Prizes and Winners page for full details.

Why aren’t winners selected based on the number of catches?
Because the level of participation and the exact Catch Me criteria vary from property to property, we do not take into account the number of catches Team Members have received when selecting winners. By selecting winners randomly, every Team Member has an equal chance of winning. We encourage hotels to recognize their champions on an individual hotel basis.

Should my hotel offer prizes?
Definitely. The prizes awarded by Hilton are meant to supplement, not replace, prizes offered by your hotel. We strongly recommend having low-cost prizes on hand to recognize your Catch Me champions.

You can also download no-cost certificates to present to Team Members. All content is customizable.

Where can I find Catch Me prizes and merchandise?
Click here for a variety of low-cost merchandise to recognize your champions and promote the program.

As a smaller hotel with fewer catches, do my Team Members have a chance to win prizes?
Yes. Since a majority of winners are selected at random from a pool including ALL Hilton Team Members who have received at least one catch, EVERYONE has an equal chance to win.

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Guest and Team Member eCatches

Can a guest submit an eCatch online?
How do I send an eCatch? How do I add eCatches to my hotel tallies?
Can I edit eCatches?
Can eCatches be entered for teams?
Can I print the eCatch?
Are eCatches automatically entered / shared as Favorite Catches?
Can Team Members make eCatches?
Can I recognize Team Members who make eCatches?
When should someone send an eCatch?
Can any Team Member send an eCatch?
Who should approve eCatches?
How often should I check for eCatches?
Can Luxury Team Members send eCatches?

Can a guest submit an eCatch online?
Yes. In addition to filling out a Catch Me card, guests now have the option to submit catches online at www.SubmitMyCatch.com. This is called an eCatch.

To build awareness of the eCatch, we’ve included the website address on Catch Me cards as well as the downloadable collection box artwork. You can also download customizable posters to promote guest catches. These posters include the web address and can be displayed in guest common areas.

How do I send an eCatch?
You can send an eCatch to another Team or Team Member by going to eCards.Hilton-Recognition.com and selecting eCatch.

How do I add eCatches to my hotel tallies?
eCatches will be forwarded to your Tally Website for review and approval prior to being added to your location’s totals. Here’s how it works:

  1. A guest submits an eCatch at www.SubmitMyCatch.com.
  2. Once submitted, the eCatch is automatically sent to your Tally Website and placed into a queue for your approval. Users will be notified of pending catches when they log in.


    If you have pending eCatches, a red prompt will display at the top of your Tally Website dashboard.

  3. To review and approve eCatches, you can click the link in the prompt. You can also click the “Manage eCatches” tab. This will take you to a page that includes all pending and approved eCatches for your location. You can sort by the date the catch was made and approval status.


    View all pending and approved eCatches.

  4. Click on a pending eCatch to review. You’ll need to reenter the recipient’s name to make sure it matches the name on your team roster. You’ll also want to confirm the authenticity.

    Now you can approve the eCatch. Once approved, the catch will be added to your tally totals.


    You’ll want to review the eCatches before approving.

Can I edit eCatches?
No. eCatches cannot be edited.

Can eCatches be entered for teams?
Yes. Guests can submit a catch for group of Team Members. When approving eCatches, you’ll have the option to assign a catch to more than one Team Member. You will also have the option to assign a catch to a whole department, group, or the entire hotel.

Can I print the eCatch?
Yes. Since the eCatch is sent directly to the Tally Website, the recipient will not see it. You’ll want to print a copy of the eCatch and present it to the recipient. If your location posts Catch Me cards, we recommend that you print and post eCatches as well.

Are eCatches automatically entered / shared as Favorite Catches?
No. Submitting eCatches and sharing Favorite Catch are separate functions. However, you can copy the eCatch message and paste into a separate Favorite Catch.

Can Team Members make eCatches?
Yes, though the details are a bit different. Team Members can submit eCatches at www.Hilton-Recognition.com/eCatch. Note that this is a different website than the guest version and includes slightly different functionality.

Unlike the guest version, recipients will receive a copy of the eCatch via email. So you won’t need to print out the eCatch for that person.

Like the guest version, Team Members eCatches will automatically be sent to your location-specific Tally Website and placed into a queue for approval before being added to your dashboard totals.

Can I recognize Team Members who make eCatches?
Yes. Click the “I want to add the Team Member who made the catch” link. Just like entering the recipient’s information, you’ll need to reenter the Team Member’s name to make sure it matches the name on your team roster.

Add Team Members who make eCatches to your tally totals.

When should someone send an eCatch?
Unless you are a corporate location, eCatches are not meant to replace the Catch Me cards. Use the eCatch to supplement your efforts. You’ll also need to follow these do’s and don’ts when sending eCatches:

  • DO send eCatches to recognize Team Members with company email access.
  • DO send eCatches to Team Members outside the hotel, such as BPS Directors, owners, sister properties, or corporate contacts.
  • DON’T send eCatches to a Team Member’s personal email account.
  • DON’T send eCatches to guests.

You’ll want to communicate this information to Team Members.

Can any Team Member send an eCatch?
Since cards are the focus of the program, and not everyone has a Hilton or company email access, we recommend that you do not open this option up to everyone at your location. We don’t want anyone to feel left out or not included if they do not have a Hilton or company email address.

Who should approve eCatches?
To avoid confusion, we recommend that you assign one Team Member as the Tally Website administrator, and have that person approve eCatches. For larger properties, this might be a team, like Human Resources or Department Supervisors. You’ll want to communicate this information to anyone logging in to the website.

How often should I check for eCatches?
You’ll want to check the website regularly during the program to make sure all eCatches are recognized and added to your Tally Website.

Can Luxury Team Members send eCatches?
Yes. While guests cannot submit eCatches, Team Members at Conrad and Waldorf Astoria can send eCatches.

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Troubleshooting

This area will be updated as needed during the program to answer new questions.

What type of browser do I need to use the Tally Website?
What version of Internet Explorer am I using?
I’m having issues using or viewing the Tally Website.
What type of Internet connection do I need?
I’m having trouble printing the reports.

What type of browser do I need to use the Tally Website?
The website is designed to work best in Internet Explorer version 8 or higher, Firefox, and Google Chrome. If you are using Internet Explorer 7, you’ll need to update to a newer version. This can be downloaded for free at www.microsoft.com/InternetExplorer.

Which version of Internet Explorer am I using?
Click here to find out which version of Internet Explorer you are using.

I’m having issues using or viewing the Tally Website.
Try the following:

  1. Switch browsers. For example, if you are using Internet Explorer, try switching to Chrome or Firefox.
  2. Check which browser version you are using. If you are using an older version, you may need to update. Click here to find out which version of Internet Explorer you are using.
  3. If you’re in “compatibility view,” you may experience issues. Click here to see how to turn off compatibility view.
  4. Still having issues? Click the support button on the upper left. Be sure to provide specifics, and we will respond to your question as soon as possible.

What type of Internet connection do I need?
A cable, broadband, or high-speed Internet connection is recommended.

I’m having trouble printing the reports.
Click here for information on downloading print-friendly tally reports.

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Best Practice

Catch Me Store.
Create your own Catch Me store. Fill it with low-cost gift items, such as gift cards, food, and candy. Let Team Members use their catches (earned AND made) as currency to buy prizes. The higher the number of catches, the greater the value.
View additional best practices and share your own for a chance to win $50.
THE POWER OF CATCH ME AT MY BEST
Catch Me inspires friendly competition, and gives us the opportunity
to recognize all the acts of hospitality — big and small — that make
our company so special.